Privacy Policy

Finsoul Network respects your privacy and is committed to handling personal information responsibly, securely and transparently.

This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, contact us, request information, use our services, apply for an opportunity or otherwise interact with Finsoul Network.

1. Information We Collect

The information we collect depends on how you interact with us.

We may collect:

• Your name, email address, telephone number and business address;
• Your company name, job title and professional details;
• Information submitted through contact, consultation, partnership, referral or application forms;
• Details about the services you are interested in;
• Records of emails, calls, meetings and other communications;
• Information required to prepare proposals or provide professional services;
• Billing, payment and transaction information;
• Identification, ownership or compliance information where legally required;
• Curriculum vitae, qualifications and employment information where you apply for a role;
• Your IP address, browser, device, location settings and website activity; and
• Any other information you choose to provide.

Please do not provide personal information that is unnecessary for your enquiry.

2. How We Collect Information

We may collect personal information:

• Directly from you;
• Through our website and online forms;
• During meetings, calls or email communications;
• From the organisation you represent;
• From clients, partners, affiliates or referral sources;
• From publicly available business and professional sources;
• From recruitment agencies or referees; and
• Through cookies and similar website technologies.

Where you provide information relating to another person, you must ensure that you are authorised to provide it.

3. How We Use Personal Information

We may use personal information to:

• Respond to enquiries and consultation requests;
• Understand your requirements;
• Prepare proposals, quotations and agreements;
• Provide and manage professional services;
• Maintain client and business relationships;
• Process payments and manage accounts;
• Carry out identity, compliance and conflict checks;
• Administer partnership, referral and affiliation arrangements;
• Review employment or contractor applications;
• Send relevant business or marketing communications;
• Improve our website, services and communications;
• Prevent fraud, misuse and security incidents;
• Maintain internal business and professional records;
• Enforce our legal and contractual rights; and
• Comply with applicable laws, regulations and professional obligations.

We will not use personal information for purposes that are materially different from those described above unless permitted by law or communicated to you.

4. Legal Basis for Processing

Where applicable law requires a legal basis, we may process personal information because:

• It is necessary to enter into or perform a contract;
• It is necessary to comply with a legal obligation;
• It supports our legitimate business interests;
• You have provided consent;
• It is necessary to protect legal rights or defend claims; or
• Another lawful basis applies under the relevant jurisdiction.

Where we rely on consent, you may withdraw it at any time.

5. Professional and Client Information

During a professional engagement, clients may provide information relating to directors, employees, customers, suppliers, owners or other individuals.

Depending on the engagement, Finsoul Network may process that information:

• On behalf of the client;
• As an independent organisation responsible for its own legal and compliance obligations; or
• Together with an authorised professional or service provider.

Additional privacy and data-processing terms may be included in the relevant engagement agreement.

6. Sharing Personal Information

We may share personal information where reasonably necessary with:

• Finsoul Network teams, affiliates and service partners;
• Hosting, technology, communications and document-management providers;
• Accountants, legal advisers, insurers and other professional advisers;
• Payment, banking and compliance providers;
• Recruitment and background-screening providers;
• Clients and authorised project participants;
• Government bodies, regulators, courts or law-enforcement authorities; and
• Parties involved in a merger, restructuring, investment or transfer of business.

We expect third parties processing information on our behalf to maintain appropriate confidentiality and security.

Finsoul Network does not sell personal information for monetary consideration.

7. International Data Transfers

Finsoul Network works across different markets. Personal information may therefore be accessed, stored or processed outside the country in which it was originally collected.

Where required, we use appropriate contractual, organisational and technical safeguards for international data transfers.

8. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

• Enable essential website functions;
• Maintain security;
• Remember preferences;
• Understand how visitors use the website;
• Measure website performance; and
• Improve content and communications.

Where required by law, optional cookies will be used only after you provide consent.

You may manage cookies through the website cookie settings or your browser. Disabling certain cookies may affect website functionality.

9. Marketing Communications

Where permitted, we may send information about Finsoul Network services, insights or events.

You may unsubscribe at any time by:

• Using the unsubscribe link in an email; or
• Contacting us at info@finsoulnetwork.com.

Unsubscribing from marketing will not prevent us from sending important contractual, service, security or legal communications.

10. Artificial Intelligence and Automated Tools

Finsoul Network may use artificial intelligence and automated tools to support research, administration, document analysis, security and service delivery.

Where personal information is processed through such tools, we seek to apply appropriate confidentiality, security and human oversight.

We do not intend to make decisions that produce significant legal effects solely through automated processing unless permitted by law and supported by appropriate safeguards.

11. Data Retention

We retain personal information only for as long as reasonably necessary for:

• The purpose for which it was collected;
• Client and contractual requirements;
• Legal, accounting and regulatory obligations;
• Security and fraud prevention;
• Complaint handling; and
• The establishment or defence of legal claims.

When information is no longer required, we may delete, anonymise or securely archive it.

12. Information Security

We use reasonable technical and organisational measures designed to protect personal information against:

• Unauthorised access;
• Accidental loss;
• Misuse;
• Alteration;
• Unlawful disclosure; and
• Destruction.

These measures may include controlled access, secure systems, authentication, encryption, backups and confidentiality obligations.

No electronic system can be guaranteed to be completely secure.

13. Your Privacy Rights

Depending on your location, you may have the right to:

• Request access to your personal information;
• Request correction of inaccurate information;
• Request deletion of information;
• Object to or restrict certain processing;
• Withdraw consent;
• Request eligible information in a portable format;
• Object to direct marketing;
• Request information about how your data is used; and
• Submit a complaint to a relevant privacy authority.

These rights may be limited where information must be retained for legal, professional, security or contractual reasons.

14. How to Make a Privacy Request

To make a privacy request, contact:

Email: info@finsoulnetwork.com
Subject: Privacy Request

We may ask for information necessary to verify your identity or authority before responding.

15. Children’s Privacy

Our website and services are intended primarily for businesses and adults.

We do not knowingly collect personal information directly from children where parental or guardian consent is legally required.

16. External Websites

Our website may contain links to third-party websites or platforms.

Finsoul Network is not responsible for the privacy practices, security or content of third-party websites. You should review their privacy notices before providing personal information.

17. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology, legal obligations or information-handling practices.

The updated version will be published on this page with a revised date.

18. Contact Us

For questions, complaints or privacy requests, contact:

Finsoul Network
115 London Road Morden, United Kingdom SM4 5HP

Email: info@finsoulnetwork.com